Frequently Asked Questions
Wells Fargo Center is open at 100% capacity.
Once you purchase tickets, you will receive an email or text with a link to access your tickets. We recommend adding your tickets to your Apple Wallet or GPay.
Yes, tickets must be presented for entry on your smartphone. Mobile tickets will be delivered to your mobile device or you can access them by signing in to your online account via the NHL App or through your ticket delivery email.
We will have dedicated staff onsite ready to help ensure that every ticket holder can enter Wells Fargo Center as quickly and safely as possible. They can assist with digital ticketing and are prepared to answer your questions on the spot. They will be located at all entry gates.
Yes, ticket transfers can be completed by signing in to your online account via the NHL App.
All tickets are digital for a contactless experience, so there will be no Will Call available. Any ticket transfer should be done through your online account via the NHL App.
Yes, ADA seating will be available. Guests who need to arrange accessible seating options can call 215-389-9571.
If you have any additional questions, please feel free to reach out to Guest Relations at: WFC-CustomerService@comcastspectacor.com.
In compliance with Philadelphia's city-wide mask mandate, all guests and arena employees will be required to wear a mask while inside Wells Fargo Center, except while actively eating or drinking.
Fans can pre-purchase parking for easy arrival either at point of ticket purchase or in lead up to the game here.
All parking lots at Wells Fargo Center are cashless and accept all major credit cards and digital payment including Apple Pay and Google Pay.
Only small wallets, clutches (not to exceed 4.5" x 6.5" with or without handle), medically-required bags, and parenting bags are permitted and will be subject to an X-ray scan and visual security check.
Oversized bags can be stored in lockers located on the Broad Street side of the building. Lockers are priced based on bag size, ranging from $5 to $15, payable by credit cards only. Lockers are limited and available on first come, first served basis.
All transactions made at the counter will be cashless, using either credit or debit cards. For fans who bring cash to the arena, reverse ATMs will be available on-site to load cash onto a pre-paid debit card.
Wells Fargo Center also now supports mobile ordering via Tapin2. Orders can be made using the mobile ordering QR code which is accessible on seats throughout the arena and throughout the concourses.
Guests can order and pay for merchandise online at shop.wfcphilly.com on their mobile devices and pick it up right at the New Era Team Store. Guests can also purchase items in the store and at merchandise counters. Cash will not be accepted; however, reverse ATMs will be available on-site to load cash onto a pre-paid debit card.